1. Policy Changes & Queries


    Need to make a change to your existing travel insurance policy?

    Sign into your account to make the following changes to your policy 24/7: 

    Before travel has started you can:

    • Change an age / a name / an email address
    • Extend policy end date
    • Add / amend snow sports cover
    • Upgrade your plan
    • Change your area of travel
    • Cancel your policy within the 14 day cooling off period - please sign into your account

    Got a query about your existing policy?

    • Please email us providing as much information as you can including your policy number - click here to email your query. One of our team members will normally respond within a few minutes but will always respond within 1 business day.

    After your travel has started you can: 

    • Extend the policy end date (maximum 366 days in total provided your policy was purchased in Australia)
    • Add / amend snow sports cover ( 2 day waiting period)

    General Policy Queries

    If you have any queries about our policies, for example, about the cover, our Frequently Asked Questions answers the vast majority of questions we get asked. If you cannot find the answer, then please email us at travel@travelinsuranz.com.au. One of our team members will normally respond within a few minutes but will always respond within 1 business day.

    As we are a web-based travel insurance online operation, we communicate by email as this helps provide a more efficient service and ensures a formal response.

    To view our Product Disclosure Statement and policy wording, please click here



  2. 24/7 Medical Emergency Service - Contact Details


    World Travel Protection

    Contact Details

    Tel: +61 (0) 2 8907 5953
    Email: assist@worldtravelprotection.com

    Please have the following information when calling the emergency service:

    • your travel insurance policy certificate number
    • dates of outward and inward travel
    • details of the problem including the name and address of patient and nature of illness/accident
    • name and telephone number of hospital and attending doctor
    • details of usual doctor / general practitioner
  3. Claims Managers


    Gallagher Bassett Services, Travel Insuranz Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

    Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim

    Tel: +61 7 3005 1613
    Email: brisclaims@gbtpa.com.au

    You can complete the online claim form by clicking here.



Quick Quote

Temporarily Unavailable

We are temporarily ceasing all travel insurance sales.

Following the Australian Government’s advice not to travel overseas, Travel Insuranz has decided to temporarily cease selling policies.

Please refer to the Insurance Council of Australia for a list of alternative providers.

If you are an existing policy holder please refer to our Frequently Asked Questions for information on how your policy will respond as a result of COVID-19.

For more info see our FAQs and Product Disclosure Statement.