Travel Insuranz prides itself on delivering high levels of customer service. In the event that you have a concern regarding us, or any issue in respect of your insurance, you should take the following steps:
- Email us and tell us about your concerns. Dependent on the nature of the complaint, we may be able to reach a satisfactory resolution immediately or we may request more information to help us in resolving it.
- After contacting us, if you remain dissatisfied, you should contact the Insurer at firstname.lastname@example.org or by writing to Berkshire Hathaway Specialty Insurance Company, GPO Box 650 Sydney NSW 2001, who will respond within 15 days.
If you remain dissatisfied, you can contact the Australian Financial Complaints Authority (AFCA) which is an independent body that operates nationally in Australia and aims to resolve certain insurance disputes. This service is free of charge to customers. The AFCA can be contacted on 1800 931 678.