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Need to make a change to your existing travel insurance policy?

Sign into your account to make the following changes to your policy 24/7: 

Before travel has started you can:

  • Change an age / a name / an email address
  • Extend policy end date
  • Add / amend snow sports cover
  • Upgrade your plan
  • Change your area of travel
  • Cancel your policy within the 14 day cooling off period - please sign into your account

  • After your travel has started you can: 

  • Extend the policy end date (maximum 366 days in total provided your policy was purchased in Australia)
  • Add / amend snow sports cover ( 2 day waiting period)
  • General Policy Queries

    If you have any queries about our policies, for example, about the cover, our Frequently Asked Questions answers the vast majority of questions we get asked. If you cannot find the answer, then please email us at  and one of our team members will respond within 1 business day.

    Travel Insuranz is an online insurer and we communicate by email, this helps to provide a more efficient service and ensures a formal response.

    To view our Product Disclosure Statement and policy wording, please click here



    Fullerton Health Emergency Assistance 

    Contact Details

    Tel: +61 (0) 2 9312 5168

    Please have the following information when calling the emergency service:

    • your travel insurance policy certificate number
    • dates of outward and inward travel
    • details of the problem including the name and address of patient and nature of illness/accident
    • name and telephone number of hospital and attending doctor
    • details of usual doctor / general practitioner

    If your policy was purchased before 1 November 2020 please contact:

    World Travel Protection
    Tel: +61 (0) 2 8907 5953

    For all other claims please contact:

    Gallagher Bassett Services, Travel Insuranz Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

    Please note that the claims adjusters are not authorised to answer enquiries about policy sales or cover unless there is a claim

    Tel: +61 7 3005 1613

    You can complete the online claim form by clicking here.



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