Need to make a change to your existing travel insurance policy?
Sign into your account to make the following changes to your policy 24/7:
Before travel has started you can:
- Change an age / a name / an email address
- Extend policy end date
- Add / amend snow sports cover
- Upgrade your plan
- Change your area of travel
- Cancel your policy within the 14 day cooling off period – please sign into your account
After your travel has started you can:
- Extend the policy end date (maximum 366 days in total provided your policy was purchased in Australia)
- Add / amend snow sports cover ( 2 day waiting period)
General Policy Queries
If you have any queries about our policies, for example, about the cover, our Frequently Asked Questions answers the vast majority of questions we get asked. If you cannot find the answer, then please email us at travel@travelinsuranz.com.au and one of our team members will respond within 1 business day.
Travel Insuranz is primarily an online insurer and mainly communicate by email, however, if you need assitance with purchasing a policy please call us on +61 (0) 3 8866 0774 or email travel@travelinsuranz.com.au. Available 9am – 5pm AEST.
Our sales and customer service team do not have access to existing claims for all claims related enquires please call +61 (0) 3 8866 0783.
To view our Product Disclosure Statement and policy wording, please click here