Need to make a change to your existing travel insurance policy?

Sign into your account to make the following changes to your policy 24/7: 

Before travel has started you can:

After your travel has started you can: 

General Policy Queries

If you have any queries about our policies, for example, about the cover, our Frequently Asked Questions answers the vast majority of questions we get asked. If you cannot find the answer, then please email us at travel@travelinsuranz.com.au  and one of our team members will respond within 1 business day.

Travel Insuranz is an online insurer and we communicate by email, this helps to provide a more efficient service and ensures a formal response.

To view our Product Disclosure Statement and policy wording, please click here

Medical Emergency Contact Details 

Global 24 Advisory & Assistance

Tel: +61 (0) 2 9312 5168 

Email: assistance@global24.com.au

Please have the following information when calling the emergency service:

• your travel insurance policy certificate number
• dates of outward and inward travel
• details of the problem including the name and address of patient and nature of illness / accident
• name and telephone number of hospital and attending doctor
• details of usual doctor / general practitioner

** If your policy was purchased before 1 November 2020 please contact:

World Travel Protection

Tel: +61 (0) 2 8907 5953 

Email: assist@worldtravelprotection.com.au

For all other claims please contact:

Corporate Services Network Pty Ltd

Chase Underwriting Claims Department
GPO Box 4276
Sydney, NSW 2001, Australia

Tel: +61 (0) 2 8256 1770 

Email: claims@csnet.com.au

You can submit your online claim by clicking here