What documents do I need to provide when submitting a claim?

Please use the following guide to assist you when completing your claim form. It tells you what you need to include when sending in your documentation.

In addition to the documents described under the relevant section, all claim forms must be accompanied by a copy of your travel insurance certificate and your original travel itinerary and tickets/boarding passes

Please send your claim form and supporting documentation to:

Gallagher Bassett Services, Travel Insuranz Claims Dept, GPO Box 14, Brisbane, Qld, 4001, Australia

Tel: +61 7 3005 1613 Email: brisclaims@gbtpa.com.au

You can complete the online claim form by clicking here

For advice on what documents you need to provide when submitting your claim, please click here

  1. Cancellation or postponement of trip

    A:

    To get a better understanding of the cover provided under this section please read Section 1 of the Product Disclosure Statement
     

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. receipts of payments for your flights/trip
      2. the booking conditions of your flights/trip, including a letter from airline(s)/tour operator(s)/accommodation provider(s) confirming amount of any refund(s)
      3. any airline tickets/prepaid tickets
    2. If cancellation/postponement is due to medical reasons, include
      1. a medical certificate completed by the regular medical practitioner of the ill, injured or deceased person
    3. If cancelling due to a bereavement, include
      1. a full death certificate
    4. If cancellation/postponement is due to a non-medical reason, include
      1. full evidence to support the requirement to cancel or postpone your trip
    5. ‚Äčany other documentation that you deem appropriate to support your claim

    Please submit originals of the above. We recommend that you keep copies of everything you send us for your own records.

  2. Medical expenses

    A:

    To get a better understanding of the cover provided under this section please read Section 2 of the Product Disclosure Statement
     

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. receipts and/or invoices for all hospital/doctors/dentist/chemist/additional expenses claimed
      2. a medical certificate from the Doctor or hospital that treated the ill/injured person
      3. a full death certificate (if applicable)
      4. any other documentation that you deem appropriate to support your claim

    Please submit originals of the above. We recommend that you keep copies of everything you send us for your own records.

  3. Personal liability

    A:

    To get a better understanding of the cover provided under this section please read Section 3 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. receipts of any expenses outlaid
      2. documentation from third party detailing the costs they are pursuing and why, eg. a letter of demand
      3. police report (if applicable)
      4. any other documentation that you deem appropriate to support your claim
  4. Missed departure, delayed travel or abandonment of trip due to delayed travel

    A:

    To get a better understanding of the cover provided under this section please read Section 4 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. Travel Itinerary detailing all stages (departure and arrival times) of your trip
    2. For travel delay, also include
      1. Written confirmation from the airline/tour operator or similar, detailing the reason for delay and subsequent departure times.
    3. For missed departure, also include
      1. bills, invoices and receipts for additional amounts claimed
      2. certification from the relevant transport company confirming the interruption of services and whether any refund is applicable or has been made
      3. if the missed departure is as a result of a vehicle breakdown or accident, include a copy of the motorists’ emergency service or Police report confirming the details
    4. Any other documentation that you deem appropriate to support your claim
  5. Loss, theft or damage to baggage (including delayed baggage), valuables & money

    A:

    To get a better understanding of the cover provided under this section please read Section 5 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. evidence of value and ownership in the form of receipts or other documentation including manuals, warranties, photographs and valuations
      2. In respect of all claims for stolen/lost items, two (2) replacement quotes for the item or equivalent model
    2. In respect of claims for damage also include,
      1. a letter from a repairer confirming the cause and extent of the damage sustained
      2. a written report to confirm notification of damage and/or loss and non-recovery from Airline/Hotel/Courier/Ships Purser or other applicable authority
      3. passenger ticket and baggage recovery tags
    3. In respect of claims for stolen items also include,
      1. a Police Report
    4. In respect of personal money, passports and travel tickets include,
      1. if foreign currency is lost, foreign exchange receipts. If Australian Dollars are lost, please provide ATM withdrawal slips/bank statements. If paid in cash, confirmation from  Employer.
      2. receipts for the replacement of any lost document e.g. passport, airline tickets etc.
    5. Any other documentation that you deem appropriate to support your claim
  6. Misdirected or misplaced baggage & emergency purchases

    A:

    To get a better understanding of the cover provided under this section please read Section 5 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. your travel itinerary detailing all stages (including departure and arrival times) of your trip
      2. Property Irregularity Report (PIR) from Baggage Handling Administration including documentation from the appropriate handler confirming total time baggage was delayed and the reason for the delay
      3. receipts for all emergency purchases made
      4. any other documentation that you deem appropriate to support your claim
  7. Catastrophe cover

    A:

    To get a better understanding of the cover provided under this section please read Section 12 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. airline tickets/prepaid tickets
      2. booking conditions of the flights/trip
      3. a letter from your airline and/or tour operator confirming the amount of refund, if any
      4. receipts/bank statements or other documentation showing the purchase of pre-booked accommodation
      5. directive (in writing) from local or national authority deeming that you are forced to move from your pre-booked accommodation
      6. receipts/Bank Statements or other documentation detailing any extra expenses incurred
      7. Any other documentation that you deem appropriate to support your claim
  8. Car rental excess waiver (damage to rental car)

    A:

    To get a better understanding of the cover provided under this section please read Section 13 of the Product Disclosure Statement

    1. Complete the relevant section of the claim form (Request a claim form) and include:
      1. hire/Rental Car documentation evidencing details/conditions of hire/rental
      2. documentation including receipts evidencing all amounts paid in respect of hire/rental vehicle (including insurance component and applicable excess/damages)
      3. police report (if applicable)
      4. any other documentation that you deem appropriate to support your claim
Quick Quote
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19/06/2020

19/03/2019

Destination & Type of Cover Complete!

What type of cover are you looking for?

Single trip: Covers trips of up to a total of 365 days in total inc one way travel. Cover for snow sports activities can be included.

Annual multi trip: Covers you for an unlimited number of trips over a 12 month period up to a maximum duration of 31, 45, 62 or 93 days per trip after which you must return to Australia before commencing a new trip. Trips wholly within Australia are insured if they include at least one overnight stay and a minimum distance of 250kms from your place of residence. Each policy includes up to 23 days snow sports cover (on piste). If you are travelling over 93 days, please select a standard, single trip travel insurance quote.

Policy Type

Where are you travelling to?

Please select the region where you are travelling to: The countries covered under each region will appear when you select the region.

Travelling To

How many people should be covered?

Please select whether you are travelling as an individual, with your partner / friend (couple) ; as a family group where one of the children is under 21 years; as a group.

Travellers

Maximum Trip Length

Travel Dates Complete!

I'd like my cover to start on

Please select the day that you commence your trip. You will be covered for claims that result in you having to cancel your trip before this date and therefore forfeit deposits paid - subject to the policy terms and conditions.

Cover Start Date

Cover Start Date

And it should end on

Please select the date that you plan to return back into Australia or if you are on a one way trip - the date that you will arrive in your final destination.

Cover End Date

Travellers planning to stay in the United States (not Canada) for 365 days or more: Following recent healthcare reforms in the United States we are unable to insure travellers who are planning to be in the United States (not Canada) for 365 days or more.

Cover End Date

 

Will you be travelling to countries outside of the USA & Canada?

If you plan to visit the USA or Canada more than once during your trip, please calculate the total number of days you will be there. Then enter the date leaving USA or Canada as the total number of days from the date arriving.

For example: You will be in the US from 1st March to 31st March (31 days) and 10th October to 26th October (17 days) = 48 days in total. So you would have a start date of 1st March and an end date of 17th April. Ie 48 days. You will receive your certificate in an email, so simply reply to the email advising the correct dates of travel within USA or Canada and we will endorse the policy accordingly.

Following healthcare reforms in the US we cannot insure travellers who are planning to stay in the USA (not Canada) for 365 days or more.

Date arriving in USA/Canada

Date leaving USA/Canada

Travellers Complete!

In order to obtain the best value, you should include a least one adult in each policy. The maximum number of travellers we can insure under one quote/policy is 25. If you have more than 25 then you should obtain more than one quote but ensuring that there is an adult in each subsequent quote.

Please note that ages are at the date of obtaining the quote, not the date of travel.

Traveller's Age

We can insure travellers up to and including 70 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Ages

We can insure travellers up to and including 70 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Traveller's Age

We can insure travellers up to and including 70 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 21 to 35 years

Adults 36 to 50 years

Adults 51 to 55 years

How many people should be covered?

We can insure travellers up to and including 70 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 56 to 60 years

How many people should be covered?

We can insure travellers up to and including 70 years at the date of purchase. Please note it is age at date of purchase rather than at date of travel.

Adults 61 to 65 years

Adults 66 to 70 years

Children under 21 in a family

Other children under 21 years

For more info see our FAQs and Product Disclosure Statement.